Web Services Status

Past Incidents

January 16, 2019

1/16/2019 – Novisurvey is currently down and our techs are actively working on restoring access to surveys.  — Update: Service restored at 9:45am

Impacted Services:
  • NoviSurvey
Jan 16, 2019 - 9:11 am PDT
Category in: Archived
January 14, 2019

We are experiencing technical issues with several services and are actively working to resolve these issues.

Impacted Services:
  • Appserv1
  • BOG Waiver Form
  • Lyris Mailing Lists
  • NoviSurvey
  • SarsAnywhere
  • SarsTrak
Jan 14, 2019 - 9:27 am PDT
Category in: Archived
January 13, 2019

The College of San Mateo website is temporarily unavailable.  We are actively working on the issue and hope to have services restored by Monday morning. You can still access the BookstoreCanvasSan Mateo Athletic ClubStudent Email , WebScheduleWebSMART.

Impacted Services:
  • College of San Mateo Website
Jan 13, 2019 - 6:51 pm PDT
Category in: Archived
September 20, 2018

Planned Maintenance Notice: Today, Sept 21st from 11pm-1am, access to web services may be intermittent while we perform mandatory upgrades.

Sep 20, 2018 - 10:23 am PDT
Category in: Archived
March 30, 2018

All web services will be unavailable for three hours for planned maintenance starting Friday, March 30th at 10pm – until Saturday, March 31st at 1am

Impacted Services:
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • Student Email Password Reset Service
  • WebSchedule
  • WebSmart
Mar 30, 2018 - 10:44 am PDT
Category in: Archived
February 8, 2018

Feb 8 – Currently experiencing technical issues with resetting Student Email (@my.smccd.edu) password from our portals (WebSmart and https://reset.smccd.edu). Actively working on a resolution. Thank you for your patience.

Impacted Services:
  • Student Email Password Reset Service
Feb 8, 2018 - 3:00 pm PDT
Category in: Archived
January 27, 2018

1/27/18  7:20pm – We are currently experiencing issues with our Canvas login and are actively working on resolving the issue.  You may experience slow logins or messages saying your username was not found.  We hope to have the issue resolved soon.

Impacted Services:
  • Canvas (SSO) Login
  • Doorcard - (Faculty Office Hours)
Jan 27, 2018 - 7:22 pm PDT
Category in: Archived
January 17, 2018

To prevent yesterday’s outage from occurring in the future we had to schedule mandatory maintenance at lunch today.  While we expect the process to run smoothly, we can also anticipate a 15-30 minute period of slower-than-normal performance on most of our web services.

Impacted Services:
  • Banner
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • WebSchedule
  • WebSmart
Jan 17, 2018 - 11:41 am PDT
Category in: Archived

We are currently experiencing an issue with student enrollment in Canvas and students who added a course in the past 36 hours may not be able to see their course in Canvas.  Issue resolved at 12:50pm

Impacted Services:
  • Canvas General
Jan 17, 2018 - 11:08 am PDT
Category in: Archived
January 16, 2018

We are aware of an issue with Websmart and the system used to log in to Canvas.  We working hard to restore the services as soon as possible. Please bear with us.

Impacted Services:
  • Banner
  • Canvas (SSO) Login
  • WebSmart
Jan 16, 2018 - 2:33 pm PDT
Category in: Archived