SMCCD is recalling ALL hotspot devices (including iPhones) on loan from the colleges.
If you have borrowed a hotspot, make an appointment to return your hotspot before 6/4/2021. Learn more about the recall.

If you are unable to access WEBSMART to obtain your W2 form, please email smccdaccountsupport@smccd.edu with your employee G# for assistance.

Web Services Status

Past Incidents

April 9, 2021

WebSchedule and DegreeWorks will be undergoing scheduled maintenance on April 10, 2021 from 9am – 12pm. Services will be restored sooner if possible.

Apr 9, 2021 - 10:06 am PDT
Category in: Archived
March 22, 2021

We are currently experiencing technical issues with WebSchedule and are actively working on a resolution. Thank you for your patience.

Mar 22, 2021 - 10:33 pm PDT
Category in: Archived

We are currently experiencing technical issues with WebSchedule and are actively working on a resolution. Thank you for your patience.

Mar 22, 2021 - 10:32 pm PDT
Category in: Archived
January 6, 2021

VPN will be temporarily unavailable between 10 pm – 11 pm on Friday, January 8, 2021. Thank you for your understanding.

Impacted Services:
  • VPN
Jan 6, 2021 - 3:25 pm PST
Category in: Archived
November 12, 2020

NoviSurvey will be temporarily unavailable on Tuesday, March 23, 2021 between 7pm – 7:30pm while we complete some minor maintenance. Services will be restored sooner if possible.

Impacted Services:
  • NoviSurvey
Nov 12, 2020 - 12:54 pm PST
Category in: Archived
November 4, 2020

On Nov 6th from 7:00 pm to approximately 12:00 am, ITS will be performing network maintenance. During this time, District websites and services will be unavailable. Canvas, O365, and My.SMCCD will continue to be available.

Nov 4, 2020 - 3:05 pm PST
Category in: Archived
October 19, 2020

Please note that the most recent Banner upgrade introduced a new version of the Banner Navigation menu. All the features remain the same except that the background does not currently display the picture that we used to have (we are working on restoring it) and there is a new option for search or direct navigation. Use the direct navigation option when accessing a Banner form directly or the search if you are unsure of the form name.

Oct 19, 2020 - 8:59 am PDT
Category in: Archived
September 17, 2020

Banner and WebSMART will be down for routine maintenance from 9 pm on Friday, October 16 through 9 pm on Sunday, October 18. No other district service will be affected. Thank you for your understanding.

Sep 17, 2020 - 2:19 pm PDT
Category in: Archived
July 17, 2020

Dear students, we have resolved the account activation issue. If you still have trouble logging in, please contact our account support center.

Jul 17, 2020 - 2:55 pm PDT
Category in: Archived
July 8, 2020

We are currently experiencing delays in activating new student accounts. If you received a “Welcome Letter” through your personal email to activate your account after 2 am on July 16th, 2020, you will not be able to activate your account at this moment. We are actively working on the issue and will provide update on this page. Please visit this page again later. If you are having other login issues, please contact our account support center.

Jul 8, 2020 - 11:03 am PDT
Category in: Archived