Web Services Status

Past Incidents

September 20, 2018

Planned Maintenance Notice: Today, Sept 21st from 11pm-1am, access to web services may be intermittent while we perform mandatory upgrades.

Sep 20, 2018 - 10:23 am PDT
Category in: Archived
March 30, 2018

All web services will be unavailable for three hours for planned maintenance starting Friday, March 30th at 10pm – until Saturday, March 31st at 1am

Impacted Services:
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • Student Email Password Reset Service
  • WebSchedule
  • WebSmart
Mar 30, 2018 - 10:44 am PDT
Category in: Archived
February 8, 2018

Feb 8 – Currently experiencing technical issues with resetting Student Email (@my.smccd.edu) password from our portals (WebSmart and https://reset.smccd.edu). Actively working on a resolution. Thank you for your patience.

Impacted Services:
  • Student Email Password Reset Service
Feb 8, 2018 - 3:00 pm PDT
Category in: Archived
January 27, 2018

1/27/18  7:20pm – We are currently experiencing issues with our Canvas login and are actively working on resolving the issue.  You may experience slow logins or messages saying your username was not found.  We hope to have the issue resolved soon.

Impacted Services:
  • Canvas (SSO) Login
  • Doorcard - (Faculty Office Hours)
Jan 27, 2018 - 7:22 pm PDT
Category in: Archived
January 17, 2018

To prevent yesterday’s outage from occurring in the future we had to schedule mandatory maintenance at lunch today.  While we expect the process to run smoothly, we can also anticipate a 15-30 minute period of slower-than-normal performance on most of our web services.

Impacted Services:
  • Banner
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • WebSchedule
  • WebSmart
Jan 17, 2018 - 11:41 am PDT
Category in: Archived

We are currently experiencing an issue with student enrollment in Canvas and students who added a course in the past 36 hours may not be able to see their course in Canvas.  Issue resolved at 12:50pm

Impacted Services:
  • Canvas General
Jan 17, 2018 - 11:08 am PDT
Category in: Archived
January 16, 2018

We are aware of an issue with Websmart and the system used to log in to Canvas.  We working hard to restore the services as soon as possible. Please bear with us.

Impacted Services:
  • Banner
  • Canvas (SSO) Login
  • WebSmart
Jan 16, 2018 - 2:33 pm PDT
Category in: Archived
January 6, 2018

1/6/2018 at 11:30am – We are aware of issues with our web servers and are actively working to restore services. Some sites may be slow or unavailable until 9pm today.

 

Impacted Services:
  • Banner
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • WebSchedule
  • WebSmart
Jan 6, 2018 - 11:35 am PDT
Category in: Archived
October 4, 2017

We are currently having issues with login failures. Canvas team is currently working on this issue. Thank you for your patience.

Impacted Services:
  • Canvas (SSO) Login
Oct 4, 2017 - 8:34 pm PDT
Category in: Archived
September 23, 2017

9/23/2017 – 9am PST – Currently experiencing technical issues with Banner, WebSMART, WebSchedule, Canvas and related systems. Actively working on a resolution. Thank you for your patience.

Impacted Services:
  • Banner
  • Canvas (SSO) Login
  • WebSchedule
  • WebSmart
Sep 23, 2017 - 9:20 am PDT
Category in: Archived