At 10 pm on October 15, we are upgrading our VPN client. If you receive a prompt to upgrade, please choose "yes" and allow the new client to download and install. Moving forward, you will need the latest version to connect securely.

Impacted Services:
  • VPN

VPN will be unavailable between 3 pm - 6 pm on Friday, October 18. If you need to use VPN during this period of time, please connect to it before 3 pm.  If you are already connected before 3 pm, your connection won’t be interrupted. Thank you for your understanding.

Impacted Services:
  • VPN

Banner and WebSMART will be down for routine maintenance from 9 pm on Friday, October 18 through 9 pm on Sunday, October 20. No other district service will be affected. Thank you for your understanding.

Web Services Status

Past Incidents

August 31, 2019

8/31/19 – The Downloads section of the Portal and District sites were temporarily unavailable but the issue has now been resolved.

Aug 31, 2019 - 7:08 pm PDT
Category in: Archived
July 19, 2019

7/19/2019 12pm – Microsoft 0365 Issues Resolved– Microsoft 0365 email that serves our employee email accounts @smccd.edu has confirmed services have been restored.

Jul 19, 2019 - 8:55 am PDT
Category in: Archived
January 16, 2019

1/16/2019 – Novisurvey is currently down and our techs are actively working on restoring access to surveys.  — Update: Service restored at 9:45am

Impacted Services:
  • NoviSurvey
Jan 16, 2019 - 9:11 am PDT
Category in: Archived
January 14, 2019

We are experiencing technical issues with several services and are actively working to resolve these issues.

Impacted Services:
  • Appserv1
  • BOG Waiver Form
  • Lyris Mailing Lists
  • NoviSurvey
  • SarsAnywhere
  • SarsTrak
Jan 14, 2019 - 9:27 am PDT
Category in: Archived
January 13, 2019

The College of San Mateo website is temporarily unavailable.  We are actively working on the issue and hope to have services restored by Monday morning. You can still access the BookstoreCanvasSan Mateo Athletic ClubStudent Email , WebScheduleWebSMART.

Impacted Services:
  • College of San Mateo Website
Jan 13, 2019 - 6:51 pm PDT
Category in: Archived
September 20, 2018

Planned Maintenance Notice: Today, Sept 21st from 11pm-1am, access to web services may be intermittent while we perform mandatory upgrades.

Sep 20, 2018 - 10:23 am PDT
Category in: Archived
March 30, 2018

All web services will be unavailable for three hours for planned maintenance starting Friday, March 30th at 10pm – until Saturday, March 31st at 1am

Impacted Services:
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • Student Email Password Reset Service
  • WebSchedule
  • WebSmart
Mar 30, 2018 - 10:44 am PDT
Category in: Archived
February 8, 2018

Feb 8 – Currently experiencing technical issues with resetting Student Email (@my.smccd.edu) password from our portals (WebSmart and https://reset.smccd.edu). Actively working on a resolution. Thank you for your patience.

Impacted Services:
  • Student Email Password Reset Service
Feb 8, 2018 - 3:00 pm PDT
Category in: Archived
January 27, 2018

1/27/18  7:20pm – We are currently experiencing issues with our Canvas login and are actively working on resolving the issue.  You may experience slow logins or messages saying your username was not found.  We hope to have the issue resolved soon.

Impacted Services:
  • Canvas (SSO) Login
  • Doorcard - (Faculty Office Hours)
Jan 27, 2018 - 7:22 pm PDT
Category in: Archived
January 17, 2018

To prevent yesterday’s outage from occurring in the future we had to schedule mandatory maintenance at lunch today.  While we expect the process to run smoothly, we can also anticipate a 15-30 minute period of slower-than-normal performance on most of our web services.

Impacted Services:
  • Banner
  • Cañada College Website
  • Canvas (SSO) Login
  • College of San Mateo Website
  • District Directory
  • Doorcard - (Faculty Office Hours)
  • My.Smccd Student Portal
  • Skyline College Website
  • SMCCD District Website
  • WebSchedule
  • WebSmart
Jan 17, 2018 - 11:41 am PDT
Category in: Archived