Web Services Status

Past Incidents

November 12, 2020

NoviSurvey will be unavailable on Friday, Nov 13th between 1pm – 3 pm while we complete some minor maintenance. Services will be restored sooner if possible.

Impacted Services:
  • NoviSurvey
Nov 12, 2020 - 12:54 pm PST
Category in: Archived
November 4, 2020

On Nov 6th from 7:00 pm to approximately 12:00 am, ITS will be performing network maintenance. During this time, District websites and services will be unavailable. Canvas, O365, and My.SMCCD will continue to be available.

Nov 4, 2020 - 3:05 pm PST
Category in: Archived
October 19, 2020

Please note that the most recent Banner upgrade introduced a new version of the Banner Navigation menu. All the features remain the same except that the background does not currently display the picture that we used to have (we are working on restoring it) and there is a new option for search or direct navigation. Use the direct navigation option when accessing a Banner form directly or the search if you are unsure of the form name.

Oct 19, 2020 - 8:59 am PDT
Category in: Archived
September 17, 2020

Banner and WebSMART will be down for routine maintenance from 9 pm on Friday, October 16 through 9 pm on Sunday, October 18. No other district service will be affected. Thank you for your understanding.

Sep 17, 2020 - 2:19 pm PDT
Category in: Archived
July 17, 2020

Dear students, we have resolved the account activation issue. If you still have trouble logging in, please contact our account support center.

Jul 17, 2020 - 2:55 pm PDT
Category in: Archived
July 8, 2020

We are currently experiencing delays in activating new student accounts. If you received a “Welcome Letter” through your personal email to activate your account after 2 am on July 16th, 2020, you will not be able to activate your account at this moment. We are actively working on the issue and will provide update on this page. Please visit this page again later. If you are having other login issues, please contact our account support center.

Jul 8, 2020 - 11:03 am PDT
Category in: Archived
April 1, 2020

We are currently experiencing login issues for our Faculty and Staff logins to our Canvas and Library System. We are actively working on it and thank you for your patient and understanding.

Apr 1, 2020 - 11:50 am PDT
Category in: Archived
March 18, 2020

We are experiencing issues with Syncing Users, Courses and Registrations in Canvas. We are actively working on the issues. Thank you for your understanding.

Mar 18, 2020 - 8:59 pm PDT
Category in: Archived
March 10, 2020

UPDATE: Banner 9 Login was experiencing issues but is now back online.

Mar 10, 2020 - 5:31 pm PDT
Category in: Archived
March 2, 2020
Mar 2, 2020 - 4:06 pm PST
Category in: Archived